Appointments
How do I book an appointment?
Please telephone our office on 020 7125 0114 to arrange an appointment. Once an appointment has been arranged we will write to you either by email or by post. In addition to confirming your appointment we will send you two forms to complete for our records. We also send new patients some directions to assist them in locating the clinic they are due to attend.How long is your waiting list?
We do not operate a waiting list. We will offer you the soonest appointment available. If the there isn't a suitable appointment at the clinic that is most convenient for you then we will offer you the soonest appointment available at our other clinics.What do I need to do before my first appointment?
If you have not already done so contact your GP to obtain a referral letter. It is not only good practice that you inform your GP but also a requirement for anyone intending to rely on medical insurance that a referral letter must be obtained before coming to see us.If you have medical insurance, contact your insurer and advise them that you want to come and see us. We are registered with all of the major insurers. Once your insurers have confirmed that cover is available you will be given a pre-authorisation. The form of pre-authorisation may be a number or claim form to complete (depending on the insurer).
When you receive the appointment letter - either by post or email - you will also receive two forms to complete for our records. Please ensure that these forms are fully completed. If there is time before your appointment please return the completed forms to our office. Otherwise please bring them with you to the appointment.
What should I bring to the first appointment?
Please make sure you bring any of the following that apply to you:• The two forms we have sent to you to complete before your first appointment.
• A list of any medications, and doses taken.
• A list or note of the symptoms or difficulties that have caused you to want an appointment.
You can also bring any of the following if you wish:
•A family member or close friend. If you want they can be present during part of our meeting.
•A list of any questions you want to ask, they may help you to focus on what you want to know.
How long is the first appointment?
Normally first appointments take up to one hour. In certain cases the appointment may need to be longer. For instance memory assessments take up to one and a half hours.What happens at the first appointment?
We will ask you to discuss your symptoms, concerns and any circumstances that may be contributing to your difficulties. We will also ask you for some information about your background, family, relationships, lifestyle and general health as these contribute to a full understanding of the difficulty that you want to deal with.We usually see patients on their own but a relative or friend is welcome to attend with you, if you would prefer. A relative or close friend may be able to provide us with some collateral history to add to our assessment.